Wheatley Woods

Terms & Conditions

Although the Wheatley Woods Doggie Day Care is a fun place for your dogs to enjoy, we must adhere to certain rules to ensure the health and safety of all animals, customers and staff. We therefore require all clients to comply with the following requirements:

• All dogs are subject to a temperament test which means that you will leave your dog with us for about an hour and we will introduce him/her to the rest of the dogs.

• We cannot accept any dogs with past or present aggressive behaviour. It is imperative that all dogs are non-aggressive. Owners will need to certify that their dog(s) has not injured or shown aggression or threatening behaviour to any person or dog. Furthermore, owners will need to certify that they are aware that there is some risk involved, including scrapes and cuts, which are commonplace due to the nature of dog play. Any minor injuries will be dealt with by staff that are all trained in Canine First Aid. For more serious injuries we will be attended by a visiting vet. Any vet bills your dog may incur remains the responsibility of the owner.

• Female dogs are not required to be spayed, however, they cannot attend the day care centre when in season.

• We cannot accept male dogs that have not been neutered after the age of 1 year.

• All dogs will require an up to date vaccination card which must include Kennel Cough. Also the dogs must routinely receive flea and worming treatments.

• Dogs with potentially contagious stomach upsets or any other viral infection are not accepted in day care.

• Owners will cover all costs incurred should a dog cause injury to itself or another dog/human. Should your dog become ill in our care we will attempt to contact you for consent to have them treated by a visiting vet and you will be liable for the Vet’s bill. If contact cannot be made and your dog needs urgent treatment we will then act and get your dog the medical care it needs.It is suggested all dogs are insured independently.

• Any dogs not collected within normal opening hours will be charged a £5 late fee unless you have notified us of the time you will be able to collect them.

• Payments must be made in advance on Monday morning of each week or at the beginning of the day for individual days by cash, cheque or BACS transfer. Extra services will be billed separately at the end of each week and should be paid within 7 days of the invoice date. We will accept standing orders and direct debits for regular service users.

• If you wish us to feed your dog, you will need to provide us with their food and instructions regarding quantities so that staff are able to feed the correct amount.

• Please ensure that leads, collars, harnesses etc. are in good condition, fit for purpose and the correct fitting to ensure your dog’s safety at all times.

• Medication can only be given if a consent form is completed. Please supply any medication with full written instructions. We are not responsible for any reactions your dog may have to the medication.

• Should you be unable to collect your dog on the arranged time or day, please contact us immediately to re-arrange collection. If no contact is made within a reasonable time, we will be forced to re-home your dog and the charges for food and re-homing will be met by you.

• Each dog will be given an I.D number and Collection Password for security.